As in many things a company’s measure can be viewed as seen through the eyes of their colleagues. It is a challenging task to bring about a nod of approval from those who are in competition with you. With that being said it was with a sense of true humility that Securus Technologies received the Golden Stevie Award for the finest Customer Service Training program among its business peers. This award marks again a forward and discerning step toward excellence in the area of civil and criminal justice technology solutions.
Securus Technologies has been a leader for many years in the disciplines of incident management, investigation, communication, information management, inmate self-service, and monitoring products and services. With this background Securus realizes that a company is only as good as their customer service. It’s not all glitter and glitz, it is the back bone of any company to ensure that after the product or service has been instituted the customer must feel at ease when there is a situation that they cannot resolve. It is imperative to keep the client even happier during the use of their service. It is that, and that alone that builds a great company.
With the Golden Stevie Award, Securus shows itself as a leader in the philosophy that the customer truly does come first. This is the first among many awards to mark 2017 as the year where Securus brings about a revolutionary change in the customer service industry. Through its insightful training program and bleeding edge technologies anyone can easily see why Securus was chosen for this most prestigious award. To put in more concisely Danny de Hoyos, Senior Vice President of Operations at Securus Technologies offers, “It’s great to be recognized by independent experts for the great strides we’ve made in customer service.”. A warm and well deserved congratulations to the team at Securus Technologies.